Embedded Files
Live chat isn't just a trendy tool - it's proven to increase sales, improve customer satisfaction, and save businesses time. Here are some powerful stats that show why investing in real human chat support is a smart move for you and your business.
Customer Expectations
79% of customers prefer live chat over phone or email for quick answers.
41% of customers expect live chat on a website (and that number keeps growing) (Tidio 2024)
Customers are 2.8x more likely to stick with a brand if they can chat with a human instead of waiting for an email.
Sales & Growth
Companies that use live chat see an average 20% increase in conversions
63% of consumers are more likely to return to a website that offers live chat.
Businesses that respond to chats within 1 minute are 7x more likely to qualify a lead.
Customer Satisfaction
Live chat has the highest satisfaction rate (82%) compared to phone (44%) and email (61%)
Customers who use live chat 4.5x more likely to become repeat buyers.
46% of customers say live chat builds trust in a company
Efficiency
Live chat agents can handle 3-4 customers at once, vs. 1 on the phone.
Businesses save an average of $0.50-$1 per interaction when using live chat instead of phone support
Adding live chat can reduce support costs by up to 30%
Live chat isn't just good for your customers - it's good for your bottom line. Ready to see how it can work for you?
Page updated
Google Sites
Report abuse