Our Packages

Includes:

• Live chat monitoring (up to 300 chats/month (Mon-Fri, 9AM-5PM in your time zone)

• Email Management: 1 inbox monitored daily (responses within 24 hours)

• Inbox setup & organization (folders, labels, and templates)

• Weekly summary report of chats & emails handled

• Consulting: 1x 30 minute call per month for strategy/questions/feedback

Includes:

• Live chat coverage up to 1,000 chats/month (Mon-Fri, 9AM-7PM in your time zone)

• Email Management: 2 inboxes monitored daily (responses within 12-24 hours)

• Advanced inbox setup (canned replies, tagging system, templates)

• Twice-montly insights report (common customer questions, trends, and missed opportunities)

• Consulting: 2x 30 minute calls per month for strategy.

Includes:

• Live chat coverage: up to 3,000 chats/month (Mon-Sat, 8AM-8PM in your time zone)

• Email management: up to 3 inboxes monitored daily (responses within 6-12 hours)

• Full inbox automation setup (smart filters, templates, escalation rules)

• Detailed monthly analytics report (chat volume, email volume, response time, customer satisfaction)

• Consulting: 4x 60 min calls per month (weekly) for customer service strategy & process design. 

• SOP Creation: We'll build your customer service playbook (step by step guides for handling inquiries)

• Priority response: customers answered quickly, usually under an hour during coverage

Includes:

• Unlimited live chat coverage - business hours, after hours, or even 24/7

• Email management

• Social media message monitoring (Facebook, Instagram, etc)

• Sales call handling, appointment booking, or lead follow up 

• CRM setup & Management

• Custom reports and dashboards (weekly, monthly, or real-time)

• Staff training on customer service scripts and best practices

Why it's different: Instead of you fitting into our system, we build the system around you. Whether you need full coverage, just one specific service, or something unusual, this package adapts.